How do I return an item?

PPrestigeTableware.com Terms & Conditions                         866-477-2278


In-Stock Items
 
We sell only first quality merchandise. If you are not happy with your items for any reason, please return the items -at your expense- within 14 days of receiving the merchandise. If you return merchandise that was shipped on your behalf with free shipping, you will be credited the purchase price less the shipping and handling cost that we incurred on the original shipment.

Please call us
for a return authorization. No returns will be accepted without prior authorization. All items returned must be in original unused condition with original packaging, and in the case of Silver Flatware they must also be in the original sealed unopened plastic packaging in order to receive credit.

Out Of Stock Items

All items currently out of stock that are being specially ordered for you may not be
returned.  Special orders are non-returnable and may not be cancelled.
If we agree, under special circumstances, to take back your items,
 there will be a 20%
restocking fee on merchandise returned/exchanged for any reason other than
product defect or damage
.  

Deposit Policy

At the time of ordering a 20% deposit will be taken.


Shipping
All in stock merchandise ships within 2 working days.  
All merchandise ordered from the manufacturers may take 2-12 weeks to be received.  Special Import, Custom Order and Discontinued Items may take 3-12 months for delivery.

Refused merchandise
Any Refused merchandise will be charged a 20% restocking fee unless authorized by PrestigeTableware.com..

Matching
When placing orders with the intent of matching items, which are in your possession, please make sure that you are ordering the right items. You can call us or send a note in your order with the measurements of your item.
There often are variations in colors, sizes and weights of pieces in various patterns that you are not aware of. The dye lots can change slightly over the years, which cause these variations of sets currently made by the manufacturers.
If you place an order with us for place settings or other pieces and they don't match your set's pieces without first consulting with us, this will not be considered a mistake on our part and
no returns will be accepted.

Claims & Breakage
Please inspect merchandise as soon as you receive it. In case you receive items damaged in transit please do not return them to us so as not to invalidate the insurance. You must call us and the carrier within 7 days of receipt at 866-477-2278 or email info@PrestigeTableware.com with your order number and details of the damage. We cannot be responsible for damages beyond this point.
Please keep all the original packaging for UPS or other carrier inspection. We will then file a claim for you and process a replacement.
Damage claims must be reported to us within 7 days of shipment date

Non Delivery claims must be filed within 6 months.

Returned Checks will be charged a $25.00 fee.

Privacy
All personal customer information is secure and held confidential at all times and will not be offered for sale, disclosure and/or rental to, and tampering by any known third party.